Frequently Asked Questions

 

About GUSTA

Q:  WHAT IS YOUR MISSION?

A:  Taste is paramount.  Spreading the experience of good taste through lessons that emphasize on hands-on techniques and the use of top quality ingredients and tools in turn refines of our foodscape.  Bringing in world class teachers, global trends, and international ingredients that are otherwise hard to reach here in Markham also in turn brings better taste for all.  We are here, committed thus.


Q:  DO YOU OFFER GIFT CERTIFICATES?

A:  Yes.  We offer gift certificates starting at $25, in increments of $25 afterwards.  They can be used in store for the purchase of all classes and tasting workshops, as well as niche ingredients, quality tools and appliances in our showroom.  To see a list of brands we carry, see here.


About CLASSES

Q:  I DON'T SEE A DATE FOR THE CLASS I WANT, HOW DOES THIS WORK?

A:  Classes do not have set date until someone signs up!  We currently run on an "Open Calendar" system, where you can 1) pick your interested class 2) Book an "Open" slot and 3) Once it meets the minimum students to run the class will commence.


Q:  IS THERE A MINIMUM FOR CLASSES TO RUN?

A:  There is!  Our minimum number of students for a class to run is only 2 at this moment (unless otherwise noted).  Invite your friend now so your "Potential Class" is guaranteed!


Q:  WHAT IS A "POTENTIAL CLASS"?  WHAT IS A "CONFIRMED CLASS"?

A:  After the first person signs up for a time slot with a class, it is called a "Potential Class" because it may not happen if no one else signs up.  After the second person signs up (given the current minimum to be 2 for most classes), however, it becomes a "Confirmed Class", and the class is sure to happen!


Q:  WHEN DO I KNOW IF A CLASS IS CONFIRMED?

A:  We will notify you by email or phone once a class is confirmed, meaning that there have been enough people signed up for it.  The cut off time is 72 hours before the scheduled time.  Please ensure the contact information you provide is correct.


Q:  IS THERE TAX FOR YOUR CLASSES?

A:  We are required to charge an additional 13% HST to all classes for our government! 


Q:  WHAT DOES CLASS FEE INCLUDE?  DO I HAVE TO BRING ANYTHING?

A:  Whether it is a hands-on or interactive demo class, we prepare all you would need.  You can find details on each category in our class offerings.  It is suggested to bring your own pen to jot down your notes!


Q:  DO YOU OFFER DISCOUNT ON YOUR CLASSES?

A:  We have a "buddy system" where you can sign up with your buddy and work together with 1 set of materials (exception for Feature Class).  The second person will only be charged half of the class fee.  For example:  A class of $65, the second person will only be charged $65 x 50% = $32.5.  Please let us know when you sign up.

Alternatively you can also check out our Courses and Prepaid Points, as well as prepaid points!


Q:  HOW DO I PAY?

A:  For your convenience, we will send you an online payment link via a secure e-commerce portal AFTER A CLASS IS CONFIRMED.  Alternately, we also welcome payment in person by cash, credit card, debit card, or using our gift certificate.

For Prepaid Points, you can purchase directly here on the website.


Q:  I PAID ALREADY, WHAT IF I HAVE TO CANCEL?

A:  Refund cannot be issued for any class registration; however, studio credit will be issued when a cancellation notice is provided by telephone or email, or in person, at least 48 hours prior to the start time of the registered class.


Q:  I DON'T HAVE A LOT OF EXPERIENCE, CAN I TAKE A LEVEL 2 OR LEVEL 3 CLASS?

A:  Absolutely! Difficulty levels are for reference only. Higher level indicates more recipes and techniques. With guidance of our chef instructor, you can certainly take a level 2 or 3 class!


Q:  WOULD I BE ABLE TO BRING HOME A FINISHED PRODUCT IF I HAVE ABSOLUTELY NO PRIOR EXPERIENCE?

A:  Rest assured, you are in good hands!  While you will enjoy the fun class experience, with guidance of our chef instructor, you will certainly leave with what we intend for you to bring home!


Q:  HOW OFTEN DO YOU CHANGE YOUR CLASSES?  AM I ABLE TO SIGN UP FOR A CLASS IF IT IS NO LONGER ON YOUR LIST?

A:  We rotate our classes every 3 months except for Wagashi 和菓子, which is every 4 months.  You can still sign up for current classes until new classes are updated on the website!  If you saw a class earlier that has been taken down, please inquire!  It is possible!


Q:  DO YOU OFFER CLASSES FOR KIDS?

A:   Despite most of our classes right now are catered to adults, we do offer classes for kids & family.  Here are some details:

  • Minimums -- 8 kids without supervision, or 3 families with parent(s) present
  • Age requirement -- 4 years old or older; similar age preferred
  • Price ranges from $79 to $129 per person or per family

Topics vary, but all encompasses learning about fun and proper food preparation in a kitchen setting, ingredients, and respect for food.  The topics will depend on the kids' skill level.  Some examples:

  • Simple chilled cheesecake with strawberry coulis
  • Kids' modernist desserts
  • Braided marshmallows and cookies

Our tables/counters is of kitchen counter height.  They will be able to work comfortably as long as they can do the same with regular kitchen counter at home.


Q:  DO YOU OFFER PRIVATE CLASSES?

A:  Yes!  Our minimum for a private class starts at 4 people at this time.  Please let us know if you'd like a private class when signing up!


Q:  CAN YOUR CLASSES BE CONDUCTED IN CANTONESE/MANDARIN?

A:  Most of our instructors are multilingual.  In fact, a majority of our students speaks more than one language!  While we cannot guarantee a class will be taught in Cantonese/Mandarin, if you have 4 people, we can gladly host the class as a private session for you!


Q:  IS THERE A DIFFERENCE BETWEEN A CLASS AND A COURSE?

A:  Yes -- a class means an individual, one-time duration when a lesson occurs.  On the other hand, a course means a series of these individual classes with a shared theme set up, spanning often over many weeks.


Q:  DO YOU ISSUE TAX REFUND FOR YOUR COURSES?

A:  While you may learn some hardcore pastry and culinary skills in our lessons, our studio is classified as a recreational school. Therefore, we cannot issue T2202 for tax purposes. That is partly why we teach so much in every single class too!


About SHOWROOM

Q:  WHO IS ELIGIBLE FOR A DISCOUNT?

A:  Students will be eligible for a 10% discount ON THE DAY OF their class on any ingredients, tools, and appliances available in our showroom, which means that you don't have to wait until boxing day to bring home a new KitchenAid!  If a product is on backorder, you can still enjoy the 10% discount as long as you pay in full on the day.

Members of the Canadian Society of Sugar Artistry receive a 10% discount at anytime, but the discounts do not stack.


DIDN'T SEE AN ANSWER?  ASK US HERE!

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